Job Title: Customer Support Engineer
Job Title: Customer Support Engineer
Job Location: Richmond
Job Type: Permanent, full-time
Start Date: Immediate
Salary: $60,000 - $65,000
Job Description:
Our client has an immediate opening for a Customer Support Engineer in their Richmond BC office.
Your programming background includes experience with C, C++ or VB; you have a passion for service excellence; & enjoy challenges.
As a Customer Support Engineer, you will have the opportunity to utilize your programming background and experience to solve
second and third tier customer and development partner cases. You will be a key technical and application representative in a support team working with our client's partners, customers and development teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
** Provide direct development partner and customer support and follow-up by troubleshooting cases and debugging product code.
** Assist third party development partners with product requirement definition, design, system testing and quality assurance, readiness assessment and certification.
** Serve as the voice of the customer in inter-departmental discussions regarding product defects, performance, product stability, technology, and enhancement issues.
** Provide input into the product development life cycle.
** Assess employee needs and provide input towards the development of training courses.
** Suggest improvements to the Customer Support offerings, policies and procedures.
** Create, update and/or review knowledge entries, technical tips, and product documentation.
** Participate in QA activities for third party integrations and our client's products.
** Assist in the evaluation and implementation of new automated support tools.
** Other duties may be assigned based on the changing business environment and priorities.
EDUCATION and/or EXPERIENCE:
** Bachelor degree in Computer Science, Software Engineering, Information Systems or equivalent experience.
** Strong written and verbal communication skills.
** 2 to 4 years with C, C++, Accpac SDK, Visual Basic (Delphi or Foxpro experience an asset). .NET preferred.
** Oracle, DB2, Pervasive, MS-SQL DBA and/or MSCE/MSCI certification or equivalent experience desired.
** 2 to 4 years customer support experience.
** 2 to 4 years implementation experience an asset.
** 2 to 4 years of relevant industry experience with accounting, CRM, or other business applications w/appropriate certifications an asset.
** Business analysis skills an asset.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Contact:
Geoff Whitehead
Andersen Ryce Staffing Inc.
Tel: 604-719-1992
gwhitehead@andersenryce.com
Job Location: Richmond
Job Type: Permanent, full-time
Start Date: Immediate
Salary: $60,000 - $65,000
Job Description:
Our client has an immediate opening for a Customer Support Engineer in their Richmond BC office.
Your programming background includes experience with C, C++ or VB; you have a passion for service excellence; & enjoy challenges.
As a Customer Support Engineer, you will have the opportunity to utilize your programming background and experience to solve
second and third tier customer and development partner cases. You will be a key technical and application representative in a support team working with our client's partners, customers and development teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
** Provide direct development partner and customer support and follow-up by troubleshooting cases and debugging product code.
** Assist third party development partners with product requirement definition, design, system testing and quality assurance, readiness assessment and certification.
** Serve as the voice of the customer in inter-departmental discussions regarding product defects, performance, product stability, technology, and enhancement issues.
** Provide input into the product development life cycle.
** Assess employee needs and provide input towards the development of training courses.
** Suggest improvements to the Customer Support offerings, policies and procedures.
** Create, update and/or review knowledge entries, technical tips, and product documentation.
** Participate in QA activities for third party integrations and our client's products.
** Assist in the evaluation and implementation of new automated support tools.
** Other duties may be assigned based on the changing business environment and priorities.
EDUCATION and/or EXPERIENCE:
** Bachelor degree in Computer Science, Software Engineering, Information Systems or equivalent experience.
** Strong written and verbal communication skills.
** 2 to 4 years with C, C++, Accpac SDK, Visual Basic (Delphi or Foxpro experience an asset). .NET preferred.
** Oracle, DB2, Pervasive, MS-SQL DBA and/or MSCE/MSCI certification or equivalent experience desired.
** 2 to 4 years customer support experience.
** 2 to 4 years implementation experience an asset.
** 2 to 4 years of relevant industry experience with accounting, CRM, or other business applications w/appropriate certifications an asset.
** Business analysis skills an asset.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
Contact:
Geoff Whitehead
Andersen Ryce Staffing Inc.
Tel: 604-719-1992
gwhitehead@andersenryce.com
Job Title: VB-.Net Developer
Job Title: VB-.Net Developer
Job Location: Richmond
Job Type: 24-month Contract (possible extension)
Start Date: Immediate
Job Description:
Our client is looking to bring on an experienced (5+ years) VB-.Net Developer for an extended (24-month contract).
Specific Responsibilities:
* Support of existing VB6, VB.Net and PowerBuilder apps
* Development of new .Net and client server apps
* Performance tuning
* Training end users in use of app
* Extensive troubleshooting
Skills and Experience Requirements:
* Experience in database-driven programming
* Full Software Development Lifecyle experience, including testing and troubleshooting
* Outstanding verbal and written communication skills
* Adaptability / flexibility
* Strong technical ability
* Ability to work well with a dynamic, growing team, as well as independently
* Experience developing on MS SQL Server
* Experience developing for DB2 on z/OS
* Expert in development using the .Net frame work in an n-tier environment
* Expert in using JavaScript
* Expert in using DHTML and XML
* Expert in Structured Query Language (min. 5 years)
* Ability to solve technical challenges
* Ability to Debug and identify better ways of implementing solutions.
* Good communication skills (verbal and written)
* Experience developing for the Insurance industry
Essential Technical Requirements:
* .NET Framework (VB and C#)
* XML
* XSL
* XSLT
* .NET 1.1 to 3.5
* Familiarity with DB2 on z/OS
* PowerBuider V11
* MS SQL Server
* SQL Database Query Language
* SQL Reports
* Knowledge of HTML/CSS
Contact:
Geoff Whitehead
Andersen Ryce Staffing Inc.
Tel: 604-719-1992
gwhitehead@andersenryce.com
Job Location: Richmond
Job Type: 24-month Contract (possible extension)
Start Date: Immediate
Job Description:
Our client is looking to bring on an experienced (5+ years) VB-.Net Developer for an extended (24-month contract).
Specific Responsibilities:
* Support of existing VB6, VB.Net and PowerBuilder apps
* Development of new .Net and client server apps
* Performance tuning
* Training end users in use of app
* Extensive troubleshooting
Skills and Experience Requirements:
* Experience in database-driven programming
* Full Software Development Lifecyle experience, including testing and troubleshooting
* Outstanding verbal and written communication skills
* Adaptability / flexibility
* Strong technical ability
* Ability to work well with a dynamic, growing team, as well as independently
* Experience developing on MS SQL Server
* Experience developing for DB2 on z/OS
* Expert in development using the .Net frame work in an n-tier environment
* Expert in using JavaScript
* Expert in using DHTML and XML
* Expert in Structured Query Language (min. 5 years)
* Ability to solve technical challenges
* Ability to Debug and identify better ways of implementing solutions.
* Good communication skills (verbal and written)
* Experience developing for the Insurance industry
Essential Technical Requirements:
* .NET Framework (VB and C#)
* XML
* XSL
* XSLT
* .NET 1.1 to 3.5
* Familiarity with DB2 on z/OS
* PowerBuider V11
* MS SQL Server
* SQL Database Query Language
* SQL Reports
* Knowledge of HTML/CSS
Contact:
Geoff Whitehead
Andersen Ryce Staffing Inc.
Tel: 604-719-1992
gwhitehead@andersenryce.com